9 Traits of an EXcellent Employee Experience

Employee Experience (EX) encompasses every interaction an employee has with their employer, from recruitment to departure. It takes in all… Read more »

What Employers Need to Know About California’s New Marijuana Law

A law that took effect in January prevents California employers from discriminating against employees who use marijuana when they’re not… Read more »

6 Steps for Leading Your Team Through Conflict

When it comes to the challenges managers face, conflict resolution can be one of the trickiest. You have to account… Read more »

Customer Service Is Crucial for Success – and So Are Quality CSRs

Most managers instinctively know that customer service is important, though they may not immediately know why. But consider: Customer Service… Read more »

Customer Service Training Doesn’t Just Help Your Employees – It Strengthens Your Business

Customer service is one of the most important ingredients to a successful business. In a survey conducted by Microsoft, 95%… Read more »

5 More Ways to Stop Candidates from Ghosting You

At the end of last year, we offered some reasons candidates may be “ghosting” you. By way of reminder, ghosting… Read more »

Don’t Let These 4 Recruiting Mistakes Slow Your Growth

In a job-seekers market, and with warning signs of a recession still lingering, you may be having a tough time… Read more »

Why Working with a Staffing Agency to Meet Your Talent Needs Is Smart

If you’re reading this blog, you’re likely exploring ways to increase the flow of candidates to your business. In-house recruiting… Read more »

Complying with California’s New Pay Transparency Law

Earlier this month, we outlined new federal overtime pay regulations expected to be enacted later this year. In this post,… Read more »