Customer Service Is Crucial for Success – and So Are Quality CSRs

Most managers instinctively know that customer service is important, though they may not immediately know why. But consider: Customer Service… Read more »

Customer Service Training Doesn’t Just Help Your Employees – It Strengthens Your Business

Customer service is one of the most important ingredients to a successful business. In a survey conducted by Microsoft, 95%… Read more »

5 More Ways to Stop Candidates from Ghosting You

At the end of last year, we offered some reasons candidates may be “ghosting” you. By way of reminder, ghosting… Read more »

Don’t Let These 4 Recruiting Mistakes Slow Your Growth

In a job-seekers market, and with warning signs of a recession still lingering, you may be having a tough time… Read more »

Why Working with a Staffing Agency to Meet Your Talent Needs Is Smart

If you’re reading this blog, you’re likely exploring ways to increase the flow of candidates to your business. In-house recruiting… Read more »

Complying with California’s New Pay Transparency Law

Earlier this month, we outlined new federal overtime pay regulations expected to be enacted later this year. In this post,… Read more »

Hiring Managers – Build a Better Relationship with Recruiters

As a hiring manager, you’re focused on building a good rapport with the candidates for a job you’ve posted in… Read more »