4 Ways to Make Your Meetings Meaningful Again

Few aspects of the workday are as universally loathed as meetings. More than 10 years ago, the blog Coding Horror… Read more »

Customer Service Is Crucial for Success – and So Are Quality CSRs

Most managers instinctively know that customer service is important, though they may not immediately know why. But consider: Customer Service… Read more »

How to Counter ‘Quiet Quitting’

One of the more concerning workplace trends in the past year has been the emergence of “quiet quitting,” a term… Read more »

How to Use Customer Feedback to Improve Your Business

There used to be a saying that adorned many a retail counter in businesses across the country: “The customer is… Read more »

How to Give and Receive Constructive Criticism in the Workplace

Providing and receiving feedback is an essential component of professional growth and development. Constructive criticism, when delivered effectively, can enhance… Read more »

Creating a Safe and Healthy Workplace: Best Practices for Employee Safety

A safe and healthy workplace is paramount for both employers and employees. By implementing effective safety measures, businesses can prevent… Read more »

Why Flexible Scheduling Could Be a Gamechanger for Your Business

Flexibility is Key: Why Offering Flexible Schedules is a Game Changer

With more than three years gone by since the COVID pandemic triggered “The Great Resignation,” employee retention is still a… Read more »

Customer Service Training Doesn’t Just Help Your Employees – It Strengthens Your Business

Customer service is one of the most important ingredients to a successful business. In a survey conducted by Microsoft, 95%… Read more »

5 More Ways to Stop Candidates from Ghosting You

At the end of last year, we offered some reasons candidates may be “ghosting” you. By way of reminder, ghosting… Read more »

Stop Focusing on Titles and Embrace Skill-Centered Recruiting

As your business continues to cope with talent shortages caused by “The Great Resignation,” you may be learning it’s increasingly… Read more »