Overcome Workplace Conflicts in the Warehouse

Sooner or later, you may have a disagreement with another worker. Because of misunderstandings, such as different ideas on how to do things, conflict can happen.

Due to ego and emotion, conflict seldom gets resolved amicably. Usually, the person with the greater power in the organization, either formal or informal, wins the duel. If the two parties are roughly equal in power, the solution is usually somewhere in the middle, with neither person very happy about the outcome.

Disagreements usually fall into one of three areas – a disagreement of facts, interpretation, or relations. In the first, two people just don’t agree on what the basic facts are. It’s a matter of what information is true or false. In the second type of disagreement, two people may agree on the facts, but are looking at them from different perspectives, and see different implications. The third type of disagreement is a conflict that occurs in the relationship between two people.

So, how can you best handle a conflict that arises in the workplace?

The first thing to do is get your emotions under control and taking a step back by revisiting the situation in a few hours can be a useful tactic. You need to gain a little emotional distance from the situation, to consider the problem rationally. That means being a little more open minded about it – something that is difficult to do when you are emotional. You need to consider the other person’s position. Could their viewpoint have some worth? Might they have a point?

You also need to be clear about your own position. What exactly is the point you want to make? Then, try to find some point of mutual agreement, someplace to use as a starting point in negotiations.

Again, this takes effort. The next step in the process is taking the time to listen to the other person’s point of view. This involves active listening, where you are really trying to understand what the person’s position is and how they feel, rather than just looking for points that you can argue against. You need to question the other person if there are things that you don’t understand and to try and find out where the real, fundamental disagreement is.

Then after hearing the other person’s position, you should try and make some kind of preliminary resolution to the disagreement, taking into account what you have heard from the other person.

If you are looking for work in the Inland Empire, Arrow Staffing can help you find the right job. Arrow is one of the most well respected staffing firms in the Inland Empire region, giving personal attention to all of the people we work with. Give Arrow Staffing a call today.

Network-with-us-on-LinkedIn_CTA3

Leave a Reply

Your email address will not be published. Required fields are marked *