No matter what kind of job you have, there is one skill that you will need, and that is communication. In fact, many employers consider good communication skills to be the most important.
But there are different types of communication skills, and you need to work to master all of them. Here is a list of some of the more common types of communication skills.
Communication involves a sender and a receiver, and so you need to know how to receive the message as well as send it. That means learning how to be a good listener. This is definitely a skill. It involves learning how to focus on the person who is talking, so you really hear what he or she is saying, rather than just thinking about what you are going to say next. It also involves asking questions for clarification if you don’t understand something.
2. Body language
This is just as important as what you say. It sends powerful messages as well, and you need to be aware of it, because it could be sending a message very different from your verbal one.
3. Being clear and precise
This is harder than it looks. It means knowing how to be direct, getting to the point, without excess explanation or other wordiness. It means thinking about the point you want to make before you begin speaking or writing so that you don’t wander off course.
This means being open to different perspectives and new ideas. Many people are too rigid in their beliefs and refuse to accept anything new or different. Good communication is being receptive to different viewpoints and taking them seriously.
This is more important for supervisors, but it can apply to anyone. Feedback is necessary to let someone know how they are doing – where they are doing well, where and how they could improve. Too many managers do not provide timely and useful feedback to their workers, who are then left to wonder if their work is acceptable or not.